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Rapid User Interviews
by AI
We aim to unlock human insights at scale and speed for people-centric businesses. Genway’s end-to-end Rapid User Interviewing solution leverages the latest AI technology to conduct user research autonomously, augmenting research by Insight Generating Functions with actionable insights in real-time.
Rapid User Interviews by AI
Autonomously and in Real Time
Speech Emotion Recognition
Measure dozens of emotions expressed in the human voice with our state of the art sentiment model
Facial Expression Detection
Facial expression detection analyzes facial features and movements to identify emotions.
AI Tagging & Themes
Cut post-interview tasks with AI-based Auto Tagging—robust yet flexible.
AI Summary
Reduce post-interview work with personalized summaries for relevant stakeholders.
Workflow Integration
Integrate interview data seamlessly into workflows for improved efficiency and productivity.
Human-alike Voice Mode
Interviewees choose between human-like voice conversations and text engagement.
Rapid Research with an end-2-end solution
Our AI Interviewer schedules, conducts, analyzes, and synthesizes findings across thousands of interviews, providing Insight Generating Functions with a comprehensive view of their customers’ needs.
Schedule
On average it takes between 30 minutes to 2 hours, to schedule a single user interview; not accounting for no-shows and missed opportunities due to time zone differences.
Ease the burden of scheduling user interviews with Genway’s scheduling mechanism, and 24/7 availability.
Conduct
A typical session-to-interview ratio is 2:3. Meaning a 20-minute session with an interviewee, requires 30 minutes to conduct.
Conduct rapid 10 - 20 minute user interviews with our state-of-the-art, Insight Generating Function dedicated, conversational AI system.
Analyze
According to a Gartner study, analyzing 5 user interviews can take 8 - 16 hours of work.
Genway's proprietary Big-Data indexing mechanism allows real-time generation of summaries, themes, and insights along with quantitative metrics.
Synthesize
Streamline your rapid insights into existing workflows to maximize accountability, execution, and impact.
Supercharge your CX understanding with Rapid User Interviews at Scale
Gain deeper and more holistic insight into your users’ perspectives, enhancing your ability to make informed CX/UX improvements.
Identify Customer Experience paper-cuts autonomously and in real-time
In customer experience excellence, swiftly pinpointing issues across a large customer base is crucial. Identifying these "paper-cuts" in real-time allows for quick resolution, boosting CX satisfaction and increasing revenue.
A Rapid Research Solution
for Teams that operate at scale and velocity
Teams working at high speed and scale, this rapid research solution offers an efficient way to gather insights and make data-driven decisions. It streamlines the research process, enabling agile and informed actions within fast-paced environments.
Workflow Integration
Streamflow interview data and insights into existing workflows to enhance organizational efficiency and productivity
Enterprise Readiness
Genway offers a secure environment for your research data, boasting enterprise-grade security, SOC2 certification, advanced identity management, robust admin controls, and more to ensure the utmost data safety and protection.
Testimonials from Early Testers
The views and opinions expressed herein belong solely to the individuals and do not reflect the opinions or positions of their respective employers.
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Senior Research Manager
Noam Segal
UX Researcher
Adam Kollár
VP Product Innovation
Yoni Epstein
Co-Founder & CEO
Sho Sugihara