Product Discovery Interviews are a customer-centric approach that empowers teams to deeply understand their users' needs and preferences, enabling the creation of products tailored to deliver exceptional value and address customer pain points effectively.

NPS offers a broad overview of customer sentiment, but lacks specifics for improvement. To get actionable insights, it's essential to conduct qualitative research like in-depth interviews. Qualitative data reveals the underlying reasons behind NPS scores, enabling targeted strategies for enhancing the customer experience.

By harnessing the power of qualitative community feedback at a quantitative scale, businesses can gain deeper insights into user needs, preferences, and pain points. This approach empowers companies to make user centric decisions that enhance retention and boost customer lifetime value.